Frequently Asked Questions (FAQ)

Frequently Asked Questions

Have questions? We've got answers! Browse through our most commonly asked questions below. If you can't find what you're looking for, feel free to contact us.

Orders & Payments

How do I place an order?
Simply browse our store, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your order.

What payment methods do you accept?
We accept major credit/debit cards, bank transfers, and cash on delivery (COD) where available.

Can I modify or cancel my order after placing it?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@casanovamart.com if you need to make changes.

Shipping & Delivery

How long does delivery take?
Standard delivery within Pakistan takes 3–7 business days. Delivery times may vary depending on your location.

Do you offer free shipping?
We offer free shipping on orders above a certain amount. Please check our Shipping Policy for current thresholds.

How can I track my order?
Once your order is shipped, you will receive a tracking number via email or SMS to monitor your delivery status.

Returns & Refunds

What is your return policy?
We accept returns within 7 days of delivery for items that are unused and in their original packaging. Please visit our Refund & Return Policy page for full details.

How long does a refund take?
Refunds are processed within 5–10 business days after we receive and inspect the returned item.

Products

Are your products authentic?
Yes! We are committed to selling only genuine, high-quality products. All items are sourced from trusted suppliers.

What if I receive a damaged or wrong item?
We sincerely apologize for any inconvenience. Please contact us within 48 hours of receiving your order with photos of the item, and we will resolve the issue promptly.